EFGet Empire Flow
Process

How it works

A done-for-you build: we learn your business, configure your AI Front Office and launch it.

How it works

Your business. Your knowledge. Your AI Front Office.

  1. Step 1

    We learn your business

    Gather information about services, hours, FAQs, policies and desired call handling.

  2. Step 2

    We build your knowledge base

    Organize approved business information for your AI Front Office.

  3. Step 3

    We design your call flows

    Determine what information should be collected and how different calls should be handled.

  4. Step 4

    We test the experience

    Test common customer questions and call scenarios before launch.

  5. Step 5

    Your AI Front Office goes live

    Your business gains an always-available first-touch system for incoming callers.

System diagram
Your business
Knowledge base
EmpireFlow AI
Customer call
Lead information
Your team
Meet your AI Front Office

Meet the front office that never clocks out.

Built around your business. Available around the clock.

01

24/7/365 Availability

Give customers a responsive first point of contact outside normal office hours.

02

Custom Business Knowledge

Configure your AI using approved information about your company, services, hours, policies and frequently asked questions.

03

Lead Capture

Collect important caller information including names, telephone numbers, email addresses and service needs.

04

Lead Qualification

Ask customized questions to help identify what callers need before your team follows up.

05

Custom Call Flows

Create different workflows for sales inquiries, existing customers, emergencies, estimates and other common call types.

06

Consistent First-Touch Experience

Give incoming callers a professional experience based on the information and workflows approved by your company.

AI + your team

Your team closes the deal. Your AI makes sure the deal shows up.

Get Empire Flow is designed to support your staff — not replace the relationships they build.

AI handles

  • Answering incoming calls at any hour
  • Sharing approved business information
  • Collecting caller details
  • Asking your qualification questions
  • Routing calls using your workflows

Your team handles

  • Building trust with the customer
  • Consultation and expert advice
  • Quoting and closing the work
  • Delivering the service
  • Long-term relationships and referrals

One system. Two strengths. Zero missed opportunities.

Aerial view of a city at night with streams of light representing customer calls

Every call is an opportunity.Make sure yours gets answered.

Your customers are calling. Your competitors are answering. Get Empire Flow makes sure your business responds — day or night.

When opportunity calls, answer.™